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Central Arizona Irrigation & Drainage District
   
CAIDD Directors
   
ED 4 Directors
   
Fact Sheet

About Paying Online

 

How to Use the Online Bill Payment Service

Account Registration

The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link. This brings you to the Company Account Login page. You will need to refer to information on your latest utility bill in order to complete the signup process. Click on either ED4 or ED5 depending on your utility company.  Simply click "Register now!" on the next page to begin the account registration process. Required fields are denoted by * asterisks. Once you have completed the account registration form, press submit to create your account.

•  My Account
Once you login, you will see the Account Listing page showing your services. From this page, you can view a number of things including: Account numbers, Types, Municipal Address, balance and setup Auto-Payments.

  Municipal Service Address
You can view your account number, service ID(s), service address(es), and the amount(s) due. From here, you can view each individual location by clicking "View" next to the amount due for each location. You can also choose to pay one or multiple balances by selecting the checkbox next to the locations you would like to pay and clicking "Pay Selected Bill(s)".

•  My Account Menu
Here you can edit the information which you entered when registering your account.

•  Viewing Your Bill
Click the account number next to the location for which you would like to view the current bill. This will display the account number, service address, mailing address, due date, past due balance, and total due. You can also view account history for this location. To return to the multiple services view, click "Home" at the top of this page.

•  Paying Your Bill
1. From the Account listing page, you can choose to pay one or multiple balances by selecting the PAY button next to the location(s) you would like to pay.
2. The "Total Payment" will show the total amount that will be paid.
3.  Click the "Process Payment" button at the botom of the page when ready to pay.  Choose a payment method and press "Pay Now" to pay the amount or "Cancel" to cancel the process.

•  Pay with Debit/Credit Card
1. Enter the information required and double check all information to ensure a successful transaction.
2. Press the "Pay Now" buttopn  to submit the information. (WARNING!  Only click this button once to avoid multiple charges!  The transaction may take several minutes to complete.)
3. Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click "Home" to view the current status of your payment. Immediately following your payment submission, your status will read "Pending" util cleared by the banks.
4. Once the payment has been processed and posted, the Pay Bill area, including the "Pending" status, will be removed. However if you paid an amount less than that which is due, once the "Pending" status is removed, this link will remain active so that the remaining charges can be paid.

Frequently Asked Questions

Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.

Q. How much does the Online Bill Payment Service cost?
A. Currently there is NO CHARGE for using Online Bill Payment. 

Q. Is e-Bill secure?
A. There are several methods used to ensure that your e-Bill account information is secure:

• Sign-in ID and Password:
Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.

• SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.

• Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.

Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.

Q. Are checks accepted for payment?
A. No, checks as payment can only be mailed to us at our POB 605, Eloy, Az 85131 address. You can also bring in checks to our local office at 231 S. Sunshine blvd, Eloy, Az 85131.  See the "Our Location" page on this website to get a Google map of our location if needed.

Q. What if I’ve received a disconnection notice or have been disconnected?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.

Q. Whom do I contact if I have questions about my e-Bill?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.


Q. What do I do if I paid my bill with e-Bill, but it still shows owing online?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.


Q. How do I update my email address or other personal information?
A. This information can be updated online via the My Account page. In the Account Settings section, click Edit Profile to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.